Oak Essence ("we" and "us") is the operator of (https://oakessence.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service
Shipping cost is already included in the product price. The customer need not pay anything extra for shipping.
Oak Essence will happily honor any valid warranty claims, provided a claim is submitted within 7 days after the customer has received the product.
Upon return receipt of items for warranty claim, you can expect Oak Essence to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive a replacement item sent to you.
In general, domestic shipments are in transit for 2 - 7 days
Orders are usually dispatched within 2 business days of order placement
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Upon dispatch, customers will receive a tracking AWB using which they will be able to track their shipment on our website.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service within 7 days of delivery.
GST has already been included in the price of the goods as displayed on the website.
Process for parcel damaged in-transit
We will send a replacement if the goods are received in damaged condition. The customer just needs to send a picture of the damaged shipment on our email that is firstname.lastname@example.org along with their order ID and the name under which the order was placed.
For all customer service enquiries, please email us at email@example.com